Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with your order number.
To start a return, you can contact us at hello@recalmholistic.com.
We do not refund the cost for returning your item.
You can always contact us for any return question at hello@recalmholistic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@recalmholistic.com.
RETURN & EXCHANGE POLICY
We understand how important it is for your gift to be perfect, if for any reason you are dissatisfied in anyway, please do not hesitate to message us at:
hello@recalmholistic.com
We will make it right! Please email us with pictures & information as to why you would like to return your purchase to ReCalm Holistic within 7 days of receiving your order. If your goods have been damaged in transit, please take a picture and send this to us please.
Once a return has been agreed, package the item up and send it back to us within 14 days to the address on the parcel your order was sent in.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it - this includes when the product is in transit back to us.
We recommend you use a TRACKED 48 service with proof of postage as we will be unable to action a refund if the parcel does not arrive back with us.
You will have to bear the direct cost of returning the product.
Once the product/s have been received back with us in their original condition, we will refund the cost of the pre-agreed returned item/s to you. The original postage costs for the order are non-refundable.